Program Manager
Sonata Software Hyderabad
Job Description
ABOUT SONATA SOFTWARE
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth.Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
About role:-
This role is critical to scaling Priority Community Support (PCS) and advancing:
- Support efficiency and case deflection
- Engineer productivity and throughput
- Customer experience through faster, high-quality resolutions
- Adoption of AI and community-led support at scale
- Drive end-to-end execution of PCS initiatives including cohort onboarding, case deflection, and AI enablement
- Partner across CSS, Product Groups (PG), PRIMO, and vendor teams to ensure alignment and delivery
- Use data and insights to identify support gaps, trends, and improvement opportunities
- Lead operational cadence, including tracking KPIs, managing dependencies, and mitigating risks
- Improve support workflows across Q&A, DfM, and case orchestration pipelines
- Enable adoption of AI-driven solutions (e.g., suggested answers, automation workflows)
- Provide regular program status updates, including risks, progress, and impact
- Bachelor's degree in Engineering, Computer Science, Business, or related field
- 5+ years of experience in Program Management / Technical Program Management / Support Operations
- Experience driving cross-functional programs across engineering, product, and operations teams
- Experience in Azure / cloud platforms and support ecosystems
- Familiarity with AI-driven support, automation, or knowledge platforms
- Strong analytical, problem-solving, and stakeholder management skills
- Ability to operate effectively in ambiguous, fast-paced environments
Location: Hyderabad (preferred) | Open to discussion
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