IT Support Associate , Ops Tech Solutions Delivery
Amazon Bangalore
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Every day we solve complex technical and business problems with ingenuity and simplicity.
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers.
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers.
Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Key job responsibilities
Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
- We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- This role will be working from Bangalore (BLR18) Corporate office.
- Bachelor's degree or equivalent
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication skills- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools • Basic Understanding and troubleshooting skills on Network
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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AmazonBangalore
is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates...
NTT DataBangalore
a Helpdesk Associate-IT Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
General Duties and Responsibilities:
In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users...