IT Service Management Representative

Job Description

roject Role: IT Service Management Representative

Project Role Description:

You will provide operational support to ensure that production systems and devices are online and available.

Must Have Skills:

• Critical Incident Management

Good to Have Skills:

• N/A

Minimum Experience Required:

• 2 years

Educational Qualification:

• 15 years full-time education

Summary:

In this role, you will be crucial in maintaining the stability and availability of IT services, ensuring high-quality delivery and client satisfaction.

Roles & Responsibilities:

• Perform independently and become a Subject Matter Expert (SME).
• Actively participate in team discussions and contribute solutions to work-related problems.
• Ensure client satisfaction by delivering high-quality IT services.
• Manage the infrastructure service management lifecycle effectively.
• Support the availability and stability of production systems and devices.
• Monitor and resolve critical incidents promptly.
• Collaborate with cross-functional teams to identify and implement process improvements.

Professional & Technical Skills:

• Must Have Skills:
• Proficiency in Critical Incident Management.
• Good To Have Skills:
• Experience with Incident Management Tools.
• Strong understanding of IT service management principles and best practices.
• Knowledge of the ITIL framework and its application in incident management.
• Ability to prioritize and manage multiple critical incidents simultaneously.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Experience in root cause analysis and problem management.

Additional Information:

• Minimum of 2 years of experience in Critical Incident Management is required.
• This position is based at our Indore office.
• A 15 years full-time education is required.