Product Manager - Gainsight

Job Description

About the Role

In this opportunity as a Product Manager, you will:

• Implement the GTM product vision and create the roadmap for the Gainsight system that meet and align with the Legal Professionals business objectives and goals
• As the solution subject matter expert, be the liaison between delivery teams and business partners and lead the gathering, organizing, and documenting of business requirements in a shareable, actionable, standardized framework
• Own enterprise processes across Sales & CS segments enabled by Gainsight; responsible for system governance and compliance
• Assess the current state of the Gainsight, identify ways to transform existing solutions while evaluating innovative new solutions through the lens of wait/build/buy; Pulse Legal Professionals end-user adoption
• Identify opportunities, create business cases, and champion the vision to build organizational alignment across business & technology stakeholders; Partner with other product owners for cross-functional requirements
• Own product requirements and specifications and drive the product development schedule from design to release with a high-quality bar.
• Working with the Legal Professionals business, establish and deliver on OKRs to ensure your products achieve their goals
• Collaborating with cross-functional teams across engineering, operations, data & analytics, design, and finance to deliver on the product roadmap and vision while allocating resources appropriately.
• Championing the voice of the customer ; establishing one-to-many internal customer forums for product feedback; engaging deeply and personally with internal customers/end-user
• Translate the business needs into actionable requirements by getting enough information to make a solution possible; helps drive clarity to make rational decisions
• Provide visibility to program(s) status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis
• Plan, implement and communicate Partnership upgrades and product releases working with business and technology partners
• Monitor and address outstanding challenges / support needed
• Ensure alignment of initiatives across segments
• Lead a team of Gainsight admins and business analysts and support career growth.
• The role requires the candidate to work in 2 PM IST to 11 PM IST and also to be flexible.
• Work from office for 2 days in a week (Mandatory)

About You

Youre a fit for the role of Product Manager if your background includes:

• Bachelors or masters degree in a technical subject (computer science or engineering discipline) is preferred.
• 10+ years of experience as a Product Manager or Product Owner, Solutions Architect or Business System Analyst.
• Experience creating product roadmap(s) from conception to launch, driving product vision and leading design discussions.
• Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling stakeholders escalations.
• Experience working and delivering product or services in an agile/lean environment.
• Track record of successfully building relationships with teams in a matrix environment.
• Thorough understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile or similar methodologies.
• Comfortable with being on large-scale projects, whose implementations, issues, requests, or projects have greater scope, complexity and require change management.
• Experience driving full lifecycle project.
• Experienced Gainsight user or experience leading Gainsight teams.