PHI - Senior Data Analyst- Customer Service

Job Description

You could be the right candidate if you :

• Have a b achelor s degree from a recognized IT, Computer science, electronic engineering institute
• Have deep functional understanding of business management reporting
• Have experience in data modelling, data analytics and business automation tools
• Have programming skills and worked on business process improvement assignments/ projects
• Industry experience in designing and developing business management reports
• A re not intimidated by the rapidly changing business expect ations and can keep up with constantly evolving technology solutions
• Able to think on your feet to navigate through the ecosystem and deliver solutions
• A re a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers.
• D emonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing

• Are passionate about bringing truly consumer centric ideas and products into reality and h ave an attentive ear listen to new ideas .
• Thrive in environments that celebrate co-creation and collaboration.
• Are passionate about leveraging new age digital tools and technologies to transform customer experience.
• Like to work in a culture where everyone can see what others are doing
• Take help from others when stuck and encourage others when there are setbacks
• Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer.
• Have 2-5 years of experience in banking, financial services, insurance industry and well versed with macro, advanced excel and databas e management , working with varied visualization tools (Tableau, PowerBI )
• Obtained c ertifications / work experience in Python , SQL , Machine learning and GenAI