Retail Store Manager

Job Description

Role Overview

We are looking for an experienced and passionate Store Manager to lead our retail

store end-to-end. The ideal candidate will be a strong people leader with a sharp eye

for customer experience, visual merchandising, and sales performance. You will be

responsible for driving store profitability while upholding Pinklays values and brand

ethos on the shop floor.

Key Responsibilities

1. Own and drive store sales targets, KPIs, and overall performance
2. Ensure smooth daily store operations including opening/closing, cash

1. Monitor stock levels, replenishment, and shrinkage

1. Deliver a warm, personalised, and high-quality customer experience aligned

1. Handle customer concerns or escalations with empathy and professionalism
2. Build long-term customer relationships and encourage repeat visits

1. Recruit, train, and mentor store staff
2. Set clear expectations, conduct regular performance reviews, and motivate

1. Create a positive, collaborative, and high-performance work culture

1. Ensure the store is visually appealing at all times as per brand VM guidelines
2. Maintain high standards of cleanliness, presentation, and product storytelling
3. Implement seasonal launches, promotions, and in-store campaigns

1. Prepare daily, weekly, and monthly sales and operational reports
2. Coordinate closely with the central retail, merchandising, and supply chain

1. Share customer insights and feedback to help improve products and

processes

1. 3-6 years of experience in retail, with at least 1-2 years in a Store Manager or

1. Experience in fashion, lifestyle, or home dcor retail preferred
2. Strong leadership, communication, and interpersonal skills
3. Customer-first mindset with attention to detail
4. Comfortable with retail systems, POS, inventory tools, and basic reporting
5. Willingness to work weekends, holidays, and retail hours

1. Opportunity to grow with a fast-growing lifestyle brand
2. A creative, value-driven work environment
3. Competitive compensation and performance-based incentives
4. Employee discounts on Pinklay products

Role Category: Retail & B2C Sales

Education: UG: Any Graduate