HR Service Delivery New Associate

Designation: HR Service Delivery New Associate

About Accenture

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

The associate works within established HR processes and systems to deliver consistent and positive employee experience.

• Bachelor’s degree (Any discipline)

• 0–1 year of experience in HR operations, shared services, or customer support
• Freshers with relevant HR exposure or internships may be considered

• Read, understand and analyze client processes as per the business rules
• Execute the process accurately and timely as a hands-on processor
• Escalate issues and seek advice when faced with complex issues/problems
• Participate in client conference calls and understand the process change
• Ensure LWI’s are followed and updated regularly and train the team members on process updates
• Understand “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control
• Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Update process metrics

• Basic to working knowledge of HR operations and employee lifecycle processes
• Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow)
• Strong attention to detail and data accuracy
• Good written and verbal communication skills
• Customer centric mindset with ability to work in an SLA driven environment
• Resilient and able to work under pressure
• Teamwork & collaboration
• Multi-cultural awareness

• Prior experience in HR Shared Services or HR Operations
• Understanding compliance, controls, and data privacy requirements
• Knowledge of SuccessFactors, SAP would be a plus

Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts