Customer Support - Voice Expert

Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are seeking a talented and driven Customer Support Voice expert to join our team. Responsible for service delivery of the areas assigned.

In this role you will play a key role in:

• Responsible for service delivery of the areas assigned.
• Meeting the service level and maintaining the accuracy of the database.
• Basic Knowledge of Computers, Oracle and Sales force.
• Should be able to work in Citrix based environment.
• Knowledge of customer service, helpdesk and order fulfillment.
• Handling inbound and outbound calls professionally

• Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process
• Good communication (written and verbal) and comprehension skills in English
• Willing to work in night shifts 24/7 environment
• Qualification: BA or B. Com Graduate (with All year mark sheets)
• Language Expert: - English
• Required Experience – 2-4 Years
• Shift timings - 24*7*365 Environment
• Job Location – Noida

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com