Front Desk Executive - Resort

• Operations Management
• Oversee daily resort operations including rooms, housekeeping, front desk, and maintenance
• Ensure all facilities such as pool, lawn, clubhouse, etc. are functioning properly

• Staff Supervision
• Manage and supervise housekeeping, security, reception, and maintenance staff
• Allocate duties and shifts
• Train new employees and monitor performance
• Handle staff issues and maintain discipline
• Guest Relations
• Welcome and interact with guests
• Handle complaints and resolve issues promptly
• Ensure high levels of customer satisfaction
• Manage smooth check-in and check-out processes
• Financial Administrative Duties
• Monitor daily expenses and maintain basic accounts
• Handle billing, payments, and cash management
• Maintain records (bookings, guest details, KYC, etc.)
• Coordinate with vendors and suppliers
• Booking Sales Coordination
• Manage reservations (walk-ins, online platforms such as Airbnb, MakeMyTrip, Goibibo, Agoda, etc.)
• Coordinate with sales/marketing team for occupancy
• Follow up on leads and inquiries

This job is provided by Shine.com