Delivery Lead Senior Manager

Designation: Delivery Lead Senior Manager

About Accenture

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

Demonstrate client relationship, client management skills. Facilitate effective Management Operating System, ensuring timely reviews of process outcomes, 3X3 metrics, Key Performance Indicators KPIs, Service Level Agreements SLAs and improvement change initiatives.

Deep domain expertise and hands on functional experience is an essential requirement for this role.

What are we looking for? • Candidates should be flexible with their work window and willing to support Australian shift timings in alignment with client operating hours)

Experience in Supermarket Retail Industry and/or Aviation Industry.

Roles and Responsibilities: • Develop deep domain expertise of the Client processes and assume a global functional role

• As a leader, the incumbent would be expected to be a Subject Matter Expert for Talent Acquisition processes serviced to the Client
• Provide end to end process and policy expertise/input to future state Global and Local design for all Global Recruitment process including Data analysis, Pipeline management, Trend analysis, Marketplace analysis, Talent forecasting, Requisition Management, Sourcing, Screening, Onboarding & Retention of Candidate
• Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles
• Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors, Taleo or other ATS) and assist in identifying gaps and matching automation opportunities
• Participate and create content to be presented in Global/Local client calls, Client Governance calls.
• Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation
• Own and manage all process escalations, while working with Global Service delivery teams
• Evaluate process and technology gaps in Talent Acquisition, works with internal and Client stakeholders to affix permanent as well as interim solutions
• Meet Hiring Plans provided by the Client
• Reporting of capacity utilization, hiring trends, productivity, time to fill, and other applicable SLAs and OLAs
• Meet targets provided by Client for hiring plans across geography supported
• Leverage onshore:offshore model by working with internal stakeholders to meet targets and optimize capacity utilization
• Consultative approach with Client stakeholders providing industry best practices in Recruitment and Talent Acquisition
• Run Delivery Center as P&L and be accountable for running a profitable business
• Provide oversight of all major TA processes from a client perspective
• Knowledge of market competitors in hourly arena
• Familiar with US as a territory and experience of working in Hourly recruitment an added advantage
• Meet annual goals set by Accenture’s leadership at account level, country and/or Market unit leadership
• Be a self-starter who proactively seeks information, learns Accenture and Client ways or working and be a collaborator.
• Collaborative approach in working with global delivery teams and support groups (Business Transformation, Analytics and Reporting, Workforce Management, Capability Development)