HR Service Delivery Senior Analyst
Accenture Bangalore
Skill required: Employee Services - Employee and Labor Relations
Years of Experience:5 to 8 years
What are we looking for? *Suggests process improvements and helps team implement their ideas.
Designation: HR Service Delivery Senior Analyst
Qualifications:Any GraduationYears of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs- Collaborates with client almost on a daily basis to ensure delivery of services.
- Ensures service measures are met in accordance with the Service Level Agreement (SLA).
- Handle and manage process & people escalations appropriately.
- Reviews queue management and ensures all requests are completed.
What are we looking for? *Suggests process improvements and helps team implement their ideas.
- Acts as the SME for the process and aligns work instructions as per global procedures.
- Ensure adherence to policy and procedures of the organization
- Reviewing and prioritizing the requests placed by the clients.
- Ensuring the requests are completed thoroughly and accurately within the appropriate time frame
- Take an active role in meeting the Client SLA s and OLA s.
- Your day to day interactions are with peers within Accenture
- You are likely to have some interaction with clients and/or Accenture management
- You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
- Decisions that are made by you impact your own work and may impact the work of others
- In this role you would be an individual contributor and/or oversee a small work effort and/or team
- Please note that this role may require you to work in rotational shifts
NTT DATA Global Delivery Services LimitedBangalore
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AccentureBangalore
Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company...
Bangalore
are the same.
Your Role
• Manage day‑to‑day service delivery operations ensuring stability, SLA adherence, and high service availability.
• Lead incident and problem management, including root‑cause analysis, PIRs, and preventive actions.
• Act as the primary...