Telecaller

apartmentmenoveda placeNoida calendar_month 

Job Description

Brand :MenoVeda

Website: https://menoveda.com/

Location:Noida, Sector 70 (In-Office)

Working Days:6 Days a Week (Monday–Saturday)

Employment Type:Full-Time

About MenoVeda

MenoVeda is a fast-growing Ayurvedic wellness brand focused on helping women manage menopause and hormonal health through natural, science-backed solutions. We are building a high-performance sales team to scale aggressively across India.

Role Overview

We are hiring Telecallers (E-commerce Sales) Specialist who can handle high-volume leads, convert inquiries into sales, and deliver a seamless customer experience.

This is a target-driven role requiring strong communication, persuasion, and CRM handling skills.

Key Responsibilities
  • Handle inbound & outbound calls from website, ads, WhatsApp, and campaigns
  • Convert leads into successful orders and repeat customers
  • Explain product benefits clearly and address customer concerns
  • Perform consistent follow-ups to improve conversion rates
  • Use CRM tools to manage and track leads effectively
  • Work with IVR systems for call handling
  • Upsell and cross-sell products based on customer needs
  • Maintain daily reporting of calls, conversions, and performance
  • Coordinate with operations and support teams for smooth order processing
Requirements
  • Minimum 2 year experience in telecalling / sales / customer support (e-commerce preferred)
  • Fluency in Hindi and English (mandatory)
  • Experience using CRM tools and IVR systems
  • Strong persuasion and objection-handling skills
  • Comfortable in a target-based environment
  • Basic understanding of e-commerce and online customer journeys
Preferred Background
  • Experience in Ayurveda / Healthcare / Supplements / Wellness brands / Counselling
  • Prior experience in D2C or e-commerce companies
  • Familiarity with women's health products is a plus
Compensation & Growth
  • Fixed salary + Attractive incentives / commission on performance
  • Fast-track growth into Senior Telecaller / Team Lead roles
  • Opportunity to work closely with a high-growth D2C brand
What We're Looking For
  • Strong communicator who can build trust quickly on calls
  • Sales-driven mindset with focus on conversions
  • High ownership, discipline, and consistency
  • Empathetic approach while handling customers
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