Datacenter Operations Specialist

Job Description

About the Company

We are looking for a dynamic and experienced Head – Operations (O&M) to lead the operations, maintenance, and uptime performance of our data centre portfolio. This role is critical to ensuring world-class reliability, safety, and SLA performance, aligned with global hyperscaler standards.

About the Role

We are looking for a dynamic and experienced Head – Operations (O&M) to lead the operations, maintenance, and uptime performance of our data centre portfolio. This role is critical to ensuring world-class reliability, safety, and SLA performance, aligned with global hyperscaler standards.

• Lead end-to-end operations & maintenance (O&M) for all commissioned data centres
• Establish and manage a Central Command & Monitoring Centre (CCMC) for remote operations oversight
• Develop, implement, and enforce standard operating procedures (SOPs) for:
• Electrical systems
• Mechanical infrastructure
• Cooling solutions
• Fiber networks
• Ensure ultra-high availability with uptime targets of >99.999%
• Drive predictive & preventive maintenance using IoT and AI-based analytics
• Manage vendor AMCs, including performance tracking and escalation management
• Conduct root-cause analysis for incidents and implement corrective actions
• Oversee spares, consumables, and inventory planning
• Drive energy efficiency initiatives and monitor PUE metrics
• Ensure alignment with global compliance, audit, and security standards

• Bachelor's degree in Engineering (preferred: Electrical/Mechanical)
• 15+ years of experience in data centre or critical infrastructure operations

• Strong expertise in:
• DCIM systems
• Automation and monitoring tools
• High-availability environments
• Proven leadership in managing large-scale operations teams
• Strong focus on safety, compliance, and customer experience

• Success Metrics:
• Achieve and sustain 99.999% uptime
• Maintain PUE ≤ 1.25
• Ensure 100% SLA compliance with zero major downtime incidents
• Deliver ≥10% annual cost efficiency improvement in O&M

Pay range and compensation package

[Pay range or salary or compensation]