Workplace Service Delivery Senior Analyst – Financial Services

Job Description Template

Job Title - Workplace Service Delivery Senior Analyst – Financial Services (CL910- French) – Corporate Functions

Must have skills: •

Skills and Experience:

• Graduate in commerce or finance or equivalent. 5-7 years’ finance experience working in workplace

• Good Vendor co-ordination & management skills required
• Possess excellent communication skills, both written and verbal
• Convincing/negotiation skills
• Maintain a focus on Customer service.
• MS Excel skills
• Frence language certification – B2 to C2 Band.

Good to have skills: 5-7 years’ finance experience working in workplace, Experience working in workplace related tools or process is an added advantage.

Job Summary: The Processing Senior Analyst analyze and prepare various MIS reports, work on cost variance activity, raise PR,

co-ordinate with vendor to resolve disputes, validate the outstanding, interact & work with other

internal teams to enable vendor invoicing, follow up with vendor for invoice submission, track invoice until

disbursement. Requires Interaction with Vendors / internal business stakeholders on a regular basis &

escalate as appropriate to focus & achieve the business outcome of resolving vendor payment disputes.

Deliver Workplace services within agreed time, quality, and cost. Candidate should be well versed with French

Language with certification B2 to C2.

Roles & Responsibilities:

Key accountabilities:

• Prepare, monitor, and validate Purchase Orders for accurate and timely payment processing.
• Audit invoices and its supporting documents for accurate and timely payment processing and

• Validate transaction details, review requirements completion/adherence before endorsing them to

• Identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes,

• Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor

• Track invoice submission, co-ordinate with various internal business stakeholders for approvals &

• Track transactions completion, prepare and validate reports such as but not limited to accrual,

• Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes

• Experience working in workplace related tools or process is an added advantage.
• Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks

• Raise or escalate cases that do not have or do not fit yet in existing practice and process

• Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance.
• Validate and process transactions based on various sources, such as but not limited to,service request tickets, trackers/tools, invoices, transaction receipts or documentation.
• Resolve discrepancies and/or disputes according to established processes and policies.
• Track, monitor and complete transactions from request to payment.
• Raise or escalate transactions that are inaccurate and/or aging.
• Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
• Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
• Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
• Learns new applications, technologies, and skills through intensive hands-on experience.
• Respond to the unique reporting requirements of the Operations/Cross functional departments on
• real-time / Adhoc basis.

Professional & Technical Skills:

• 3-5 years’ years of relevant experience working in shared service /Finance/ processing experience or workforce management or related domains.
• Accounts Payables / Finance / Procurement skills

• Excellent communication skills and ability to lead conversations with stakeholders.
• Experience working in workplace related tools or process is an added advantage.
• Reports/Dashboards and Analytics
• Process Improvement/Innovation
• Stakeholder Management

• Operations Management
• Customer Service
• Escalations Management
• Analytical Skills
• Workplace Services Management

Additional Information:

• UKI Shift (Any 10 Hour Shift between 1PM to 11PM)
• Working from office – BDC14 location
• Bangalore Location

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