Salesforce Business Analyst/ Product Owner

Job Description

Greetings from Cognizant !!

We're hiring for Salesforce Business Analyst or Product Owner

• Candidate should have good Salesforce knowledge with experience in implementation projects in Advisory/ Consulting/Business Analyst/ Product Owner roles
• Masters of Business Administration or equivalent - preferred
• Excellent verbal and written communication skills
• Experience in BFS domain – nice to have.
• Strong analytical skills and detail oriented, ability to plan and organize the team as well as documentation, team player, accountable.
• Experience in translating business requirements into a detailed system specification
• Salesforce Certification in Admin/Sales/Service or any consulting certification will be an added advantage
• Understanding of Agile Scrum delivery model, experience with tools like Jira/ADO
• Knowledge of creating process flows/frameworks using Visio/ Lucid charts etc
• Knowledge of AI and Agentforce will be desirable

• Responsible for Discovery & design workshops to identify client requirements
• Translate business needs into actionable documentation/specifications/user stories, including use case scenarios, models and conceptual design diagrams to support iterative development
• Work with team to design Salesforce solutions to meet client requirements
• Participate in Data migration & integration activities from functional standpoint.
• Evaluate As IS process and suggest improvements for To Be Process. Work on Process Maps.
• Provide support during QA and UAT testing, as well as defect triage to ensure projects are on track.
• Responsible for End user training and other user adoption activities
• Conduct/Participate in scrum ceremonies and assist in sprint planning, estimation, requirement analysis and review
• Maintain certifications in salesforce products