Client Service Delivery Lead
Accenture Mumbai
Project Role : Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management.
Monitors and controls service delivery metrics.
Must have skills : Learning Delivery Operations
Good to have skills : Delivery Excellence
Minimum 12 year(s) of experience is required
As a Client Service Delivery Lead, a typical day involves overseeing the smooth execution of service delivery to clients, ensuring that all assignments are appropriately allocated and that team members are effectively engaged. This role requires continuous monitoring of service quality and financial performance, while also focusing on managing team dynamics and fostering a productive work environment.
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management.
Monitors and controls service delivery metrics.
Must have skills : Learning Delivery Operations
Good to have skills : Delivery Excellence
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As a Client Service Delivery Lead, a typical day involves overseeing the smooth execution of service delivery to clients, ensuring that all assignments are appropriately allocated and that team members are effectively engaged. This role requires continuous monitoring of service quality and financial performance, while also focusing on managing team dynamics and fostering a productive work environment.
The position demands active coordination across various functions to maintain high standards and meet organizational objectives, ensuring that client expectations are consistently fulfilled through diligent oversight and strategic planning.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead initiatives to enhance team productivity and service quality through innovative approaches.
- Facilitate effective communication channels within and across teams to ensure alignment with client goals.
- Support the development and mentoring of junior team members to build capabilities and foster growth.
- Must To Have Skills: Proficiency in Learning Delivery Operations, Delivery Excellence.
- Strong capability in managing service delivery metrics and financial targets to optimize team performance.
- Experience in coordinating cross-functional teams to achieve seamless client service outcomes.
- Ability to implement process improvements that enhance operational efficiency and client satisfaction.
- Skilled in people management practices, including resource allocation, performance monitoring, and conflict resolution.
- The candidate should have minimum 12 years of experience in Learning Delivery Operations.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
AccentureMumbai
Job Description
Skill required: Payroll - Payroll Organization Design
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company...
AccentureMumbai
Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company...
AccentureMumbai
Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Proficient
About Accenture
Accenture...