Team Lead
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.
Title:Team LeadLocation: Pune
Essential Functions
Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune- Executing the delivery process from delivery station to customer address
Ensure enough bandwidth in delivery team to ensure peak time delivery management
Continuously improve the delivery process and attain a sustained level of delivery performance improvement
Essential Skills
Strong execution skills, Action oriented, go getter
Resourceful to identify the way to get things done using limited resources.
Ability to navigate ambiguity and drive clarity for the team in evolving situations.
Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making
Key job responsibilities
Typical responsibilities will include:- Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
- Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications- Experience with Excel
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.