Associate Director - Operations & Strategy
Job Description
Your Role
As an Associate Director at StayVista, we are looking for a strategic operations leader to drive multi-city execution, profitability, systems excellence, and scalable growth across our villa portfolio. This role blends , operational leadership, revenue strategy, vendor ecosystem management, and performance analytics — ideal for someone who has scaled hospitality businesses and built structured operating frameworks.
About You
o Operations Leadership: Managed hospitality and real estate functions including
guest & home owner services, housekeeping, Food & Beverages, concierge, property
upkeep, vendor coordination, and local partnerships.
o Luxury Villa Business Oversight: Handled end-to-end operations – property
onboarding, service delivery, events, procurement, audits, and revenue optimization
across locations.
o Revenue Strategy: Developed and executed service revenue plans, driving 50 to
100% MoM growth, aligned with Sales & Marketing initiatives.
o Vendor & Procurement: Developed a nationwide vendor network and efficient
procurement system to control direct costs and optimize inventory.
o Data-Driven management: Devised dashboards and KPIs to monitor performance,guest satisfaction, control costs & inventory, and process effectiveness for better
decision-making.
o Budgeting, forecasting, OPEX/CAPEX, cost controlling, and contingency planning for
financial stability.
o Villa Maintenance Profit Centre: Built a profitable villa maintenance unit with SOPs,pricing models, and preventive/corrective systems to enhance homeowner
satisfaction.
o Team Leadership: Spearheaded large, multi-city teams by building structured training
programs, scalable systems, and strong leadership frameworks, consistently driving
high NPS and service excellence.
o SOPs & Training: Implemented training modules and SOPso Compliance & Safety: Ensured adherence to all legal, health, and safety standards
across operations.
o This position includes tasks supporting Owner and Guest Management, as
determined by organizational needs
Bonus Points - These are non-essential, but a bonus if you have them!
oProven experience in scaling multi-city luxury villa or hospitality operations, building
structured SOPs and centralized systems that drive high NPS and operational consistency at
scale.
Key Metrics: What you will drive and achieve- Revenue Growth
- Cost Savings & Margin Expansion
- NPS & Guest Satisfaction
- Owner Retention
- Operational Audit Scores
Interested Candidates can email on [Confidential Information] OR 8828474246