Technical Lead – ServiceNow Administrator

apartmentthehivecareers.co placeNoida calendar_month01/05/2026

Role: Technical Lead – ServiceNow Administrator

Experience & Qualification

Bachelor's Degree in Computer Science, IT, or related field
5–7 years of hands-on experience with ServiceNow platform administration and development
Strong exposure to enterprise ITSM environments

Role Overview

As a Technical Lead – ServiceNow Admin, you will own the end-to-end administration, customization, and optimization of the ServiceNow platform. You will act as the bridge between business stakeholders and technical teams, translating business needs into scalable, high-quality platform solutions aligned with IT strategy.

Primary Responsibilities

Collaborate with stakeholders to gather, analyze, and document business and functional requirements
Translate requirements into technical designs and scalable ServiceNow solutions
Design and implement custom workflows, automations, and platform enhancements
Ensure solutions align with enterprise architecture and IT governance standards

Core Responsibilities

Administer, configure, and maintain the ServiceNow platform
Customize applications and modules across:
ITSM (IT Service Management)
ITBM (IT Business Management)
CMDB (Configuration Management Database)
CSM (Customer Service Management)
Configure:
UI policies, forms, and dashboards
Business rules, workflows, and flow designer
Perform system updates, patches, and upgrades with minimal disruption
Manage:
User roles, groups, and access controls
License allocation and optimization

Technical & Operational Ownership

Ensure environment consistency across Development, QA, and Production
Maintain release management discipline and deployment governance
Identify system gaps and proactively recommend improvements
Ensure platform stability, performance, and scalability
Support incident resolution and production issues

Support & Enablement

Provide end-user support and troubleshooting
Conduct user training and knowledge transfer sessions
Develop and maintain:
Process documentation
Technical documentation
SOPs and best practices

Key Competencies

Strong expertise in ServiceNow configuration & scripting (JavaScript)
Deep understanding of ITIL processes
Experience with workflow automation and integrations
Strong problem-solving and analytical mindset
Ability to lead discussions with both technical and non-technical stakeholders

Nice to Have

ServiceNow Certifications (CSA, CAD, CIS modules)
Experience with API integrations (REST/SOAP)
Exposure to Agile / DevOps environments

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