Application Production Support Analyst- Distributed
Job Description
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024.The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.
Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community.So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Job Description
Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application's Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.
Key Responsibilities
Work as part of Operations team primarily supporting the Distributed applications
Respond to incidents as well as work to identify proactive incident circumvention
Support the Batch Operations that occurs nightly for Distributed systems
Work on rotation basis between different shifts (including night shifts as needed) to support both night batches and the daytime Operations work alternatively.
Identify and recommend performance enhancements/improvements for applications
Provide on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays
Work towards continuous Service improvements on our Standard Operating procedures, finding automation opportunities wherever possible.
Open to work across the Technologies i.e. Distributed and Mainframe Technologies and across the App Dev and Production support roles as per the Company needs.
Required Qualifications
Bachelor's degree in IT, Computer Science, Engineering or related field; or equivalent work experience.- 4 years of broad technical experience with proven expertise in most of the following areas: TWS/Tidal/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware, APIs, AWS services & ETL frameworks
- 4 years of experience working with ServiceNow and monitoring tools (Dynatrace, & Sumologic)
Experience in Production support, Proactive incident management, and Batch monitoring
Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management related activities should be component of candidate's responsibilities.
Should have driven some process changes, automation initiatives to reduce manual efforts.
Must have knowledge on Software Development Lifecycle and the different phases involved in Application Development.
Preferred Qualifications
ITIL certification
AWS Cloud practitioner certification
Insurance and Annuities knowledge will be highly preferred
Knowledge of Mainframe/Vantage systems will be an added advantage
Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
Excellent problem-solving skills in multiple functional infrastructure/application areas.
Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
Proven experience creating, championing, and maintaining processes, procedures and policies.
Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders.Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Full-Time/Part-Time
Full time
Timings
(8:15a-4:45p)
India Business Unit
AWMPO AWMP&S President's Office
Job Family Group
Technology
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.