Collections Specialist

Job Description

Candidates with a background in customer service, sales escalations, or recovery will excel in this role.

Key Responsibilities:

1. Manage and resolve escalated/dispute situations in a timely manner.
2. Coordinate with internal departments and clients to resolve payment, documentation, and

1. Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive

1. Conduct regular visits for resolution and negotiation.
2. Maintain accurate and detailed records of all interactions, case progress, and resolution

1. Build strong relationships with clients, ensuring a professional and supportive recovery

1. Identify operational gaps and recommend process improvements to reduce future escalations.

Candidate Requirements:

1. 3-6 years experience in collections, CRM, Escalation handling or similar roles
2. Excellent communication, negotiation, and documentation skills
3. Good team handling & inter departmental coordination skills.

NOTE: If you are interested for this role , Kindly share your updated resume at [Confidential Information]