Lead - Customer Service
Aditya Birla Group Thāne
Job Description
Job Description
Role Purpose
Drive customer service excellence by leading operations, managing escalations, and improving customer experience across all touchpoints in the NBFC business.
Key Responsibilities- Lead end-to-end customer service function across channels
- Own customer experience metrics and ensure consistent SLA adherence.
- Manage a team of executives drive productivity, quality, and engagement.
- Handle complex/high-value customer escalations and ensure closure.
- Analyze customer feedback, complaints, and service data to identify improvement areas.
- Work closely with cross-functional teams (Sales, Credit, Collections, Ops, Tech) to resolve issues and streamline processes.
- Drive process improvements and automation initiatives to enhance service efficiency.
- Ensure compliance with RBI guidelines and internal policies.
Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services)Thāne
Job Description
HIRING FOR TELECOM CUSTOMER SERVICE
ROLE- Handling inbound customer calls, resolving queries and providing excellent customer support to telecom customers
SALARY- 50k in hand ( depends on your salary& experience)
SHIFT TIMINIG...
Mumbai, 16 km from Thāne
professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.
Overview:
The role of Customer Service Representative is to review the customer’s policy to answer questions...
Client of Cassius TechnologiesMumbai, 16 km from Thāne
Job Responsibilities:Requirements, Explain the product or service to potential customers and suggest the right products to the customers.Handling customer queries and resolving the issues related to them.He/she should have great communication...