Taxmann - Associate - Customer Success (0-2 yrs)
Taxmann Publications Pvt Ltd Delhi Full-time
About Mindler :
Mindler is the most-advanced website for online career assessment, career guidance and career counselling in India, designed for school students and graduates. Mindler helps you discover your perfect career through its 5- dimensional career assessment, and revolutionary approach to career counselling and career guidance.
Get your career into safe hands with Mindler, today!
We are looking for a skilled and motivated individual to join our team.
Job Description :
As a Customer Success Associate, the selected candidate will be responsible for :
• Connecting with students and parents seeking Career Guidance through calls, emails, and chats, providing them with accurate and educative information using appropriate methods and tools.
• Acting as the first point of contact resolution for customers and projecting a professional and warm image to deliver quality service.
• Contributing to the achievement of team revenue targets by fulfilling personal targets.
• Providing continuous feedback about lead quality to the Marketing team for campaign optimization.
• Assisting in the training of newly hired team members.
• Identifying up-selling and cross-selling opportunities during interactions with potential leads.
• Maintaining regular contact with the Counseling team to support session coordination, if required.
• Advancing professional and technical knowledge by staying informed through industry publications and informational videos.
• Connecting with potential overseas, liberal arts, and VIP leads, aiming to convert the maximum number of leads.
• Updating all customer information on CRMs, including Leadsquared, Zoho CRM, Zoho desk, Super Receptionist, and Counselor Dashboard.
• Encouraging customers to provide feedback using service quality tools.
• Escalating customer issues that require intervention through recommended channels.
• Cooperating in completing any other assigned tasks.
Key Responsibility Areas :
• Sales and revenue generation.
• Target setting, pipeline management, and lead nurturing.
• Enhancing sales pitch and identifying prospects' pain points for effective solutions.
• Establishing long-term communication with prospects and building strong relationships with clients.
Mindler is the most-advanced website for online career assessment, career guidance and career counselling in India, designed for school students and graduates. Mindler helps you discover your perfect career through its 5- dimensional career assessment, and revolutionary approach to career counselling and career guidance.
Get your career into safe hands with Mindler, today!
We are looking for a skilled and motivated individual to join our team.
Job Description :
As a Customer Success Associate, the selected candidate will be responsible for :
• Connecting with students and parents seeking Career Guidance through calls, emails, and chats, providing them with accurate and educative information using appropriate methods and tools.
• Acting as the first point of contact resolution for customers and projecting a professional and warm image to deliver quality service.
• Contributing to the achievement of team revenue targets by fulfilling personal targets.
• Providing continuous feedback about lead quality to the Marketing team for campaign optimization.
• Assisting in the training of newly hired team members.
• Identifying up-selling and cross-selling opportunities during interactions with potential leads.
• Maintaining regular contact with the Counseling team to support session coordination, if required.
• Advancing professional and technical knowledge by staying informed through industry publications and informational videos.
• Connecting with potential overseas, liberal arts, and VIP leads, aiming to convert the maximum number of leads.
• Updating all customer information on CRMs, including Leadsquared, Zoho CRM, Zoho desk, Super Receptionist, and Counselor Dashboard.
• Encouraging customers to provide feedback using service quality tools.
• Escalating customer issues that require intervention through recommended channels.
• Cooperating in completing any other assigned tasks.
Key Responsibility Areas :
• Sales and revenue generation.
• Target setting, pipeline management, and lead nurturing.
• Enhancing sales pitch and identifying prospects' pain points for effective solutions.
• Establishing long-term communication with prospects and building strong relationships with clients.