Technical Support Engineer(Voice/Chat) - BPO/ Call Centre/ Contact Centre
Job Description
Greetings from Movate!
Immediate hiring for Technical Support (Voice/Chat) @Ambit IT Park, Ambattur.
Interested candidates kindly inbox your CV's to [Confidential Information]
L1 Technical Support
Exp: 1 Year 3 YearsLocation: Chennai Ambit IT Park
Job Responsibilities:
Handle incoming call and process/complete tasks identified in cases received through CRM portal and assigned queues
Must have one year of experiences in technical support voice process
Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
Adhere to established SLAs, and productivity/performance goals
Provide world class Customer Support by delivering service in accordance with values
Perform database searches
Gain an understanding of the product line and the role .
Remain empathetic and concerned with resolving the customer's issue
Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
Handle a high workload and managing the customer expectations
Skills:
Telephone communication skills: Remain empathetic and courteous while speaking to customers about difficult, time-sensitive issues.Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules
Good written communication skills: To be able to document cases accurately
Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.
Thanks,Deepu
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