Senior Manager - Managed Services / Managed Operations / Client Operations
Job Description
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.
The Senior Manager - Managed Services / Managed Operations / Client Operations is accountable for the operational execution of the strategic direction, effective performance, and overall success of the Managed Operations function across Data Exchange, Regulatory Compliance, and Investor Insights.
This role provides senior leadership to ensure scalable, standardised, and high-performing client operations, delivering exceptional service, operational excellence, and measurable client value. The role represents Managed Operations at senior leadership level and contributes to the broader Client Revenue strategy while driving innovation, efficiency, and sustainable growth.
Your key responsibilities as a Senior Manager - Managed Services / Managed Operations / Client Operations will be to:
- Providing strategic leadership and accountability across all Managed Operations service segments, ensuring the function delivers consistent value and operational excellence.
- Executing the strategic direction and priorities for the function while identifying opportunities for service innovation, efficiency, and business growth.
- Embedding standardised best practices, frameworks, and governance models that enable scalability, quality, and strong operational performance.
- Acting as the senior escalation point for complex client matters, ensuring clear communication and timely resolution.
- Developing and monitoring KPIs, performance metrics, and reporting frameworks to measure service health, commercial impact, and operational effectiveness.
- Leading, mentoring, and developing Team Leads and their wider teams, fostering a culture of collaboration, accountability, and continuous improvement.
Skills
To join us as a Senior Manager - Managed Services / Managed Operations / Client Operations you will need the following experience and skills:
- You must have proven experience within a client‑facing service environment.
- You should have experience within financial services, fintech, software, or other regulated industries, with exposure to the fund or asset‑management ecosystem being highly desirable.
- You will have demonstrated capability in leading senior or junior managers and motivating high‑performing teams.
- You must have strong strategic planning, operational leadership, and commercial awareness, with experience defining KPIs, managing budgets, and improving operational performance.
- You should have exceptional stakeholder‑management skills, with the ability to influence and engage senior and C‑level stakeholders while communicating complex concepts clearly and confidently.
- Become a domain expert by increasing the knowledge of Mutual funds operations.
- 24 days holiday
- Paid Study leave
- Enhanced paternity & maternity
- Statutory benefits like PF, Gratuity, etc
- Support to set up home office
- Health cover with option to add family members
- Annual health check up
- Meal cards
- Full LinkedIn Learning access
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!