Regional Language - Inside Sales Executive

Job Description

Purpose of the Role

The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication.

This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment.

• Make outbound calls to prospective customers from provided databases or marketing-generated leads
• Understand customer needs and qualify leads to pitch appropriate products or services
• Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups
• Accurately document customer interactions and outcomes in the CRM system
• Meet or exceed daily, weekly, and monthly sales targets and KPIs
• Conduct timely follow-ups via calls, emails, or messaging platforms
• Maintain high service standards throughout the sales journey to ensure satisfaction and retention
• Stay updated on product features, promotions, industry trends, and competitor offerings
• Cross-sell additional products or services to maximize revenue opportunities

Language Required - Kannada, Tamil, Telugu and Malayalam

Position Requirement

• Any Bachelor's degree

• 1–3 years of experience in outbound calling, telesales, or inside sales
• Experience using CRM systems and sales tracking tools
• Exposure to B2C or B2B telesales in industries such as telecom, finance, SaaS, or insurance is preferred

• Strong communication, persuasion, and negotiation skills
• Target-driven with high self-motivation and resilience

• Delivering Results & Ownership: Consistently meets targets and takes accountability
• Building Customer Value: Understands customer needs and delivers relevant solutions
• Networking & Influencing: Builds rapport and drives decisions through effective communication
• Driving Change: Adapts quickly in a dynamic sales environment
• Strategic Thinking: Aligns sales approach with market trends and business goals
• Team Collaboration: Contributes to team success through knowledge sharing and support

• Number of conversions/sales achieved
• Call volume and productive talk time
• Lead-to-customer conversion rate
• Follow-up effectiveness and CRM data accuracy

• Full-time, on-site role
• Shift-based or fixed schedule depending on business requirements
• May require weekend availability based on campaign needs