Engagement Manager

Job Description

Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• - Serve as the primary point of contact for level 2 escalations from client.
• - Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution
• - Provide guidance and support to Team Members and Delivery Manager
• - Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
• Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
• Lead special projects and initiatives as assigned by senior management.

• Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
• Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
• Excellent communication skills, including written, verbal, and presentation skills.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
• Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you canbring your original self to work.

We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real |