Front Office Executive

You'll manage daily front office operations, handle guest inquiries with empathy, and collaborate seamlessly with other departments to ensure exceptional service delivery. If you're organized, detail-oriented, and passionate about creating memorable guest experiences, we'd love to hear from you.

• Greet guests with a friendly and professional demeanor, ensuring swift and smooth check-in and check-out processes
• Manage guest inquiries, requests, and complaints with empathy and efficiency, resolving issues promptly and effectively
• Maintain accurate front office records, including logbooks, shift reports, and guest documentation
• Coordinate room bookings and maintain real-time room status information in collaboration with the Housekeeping department
• Monitor and maintain high standards of customer service at the reception desk, consistently exceeding guest expectations
• Liaise with various departments to address day-to-day administrative and operational issues transparently
• Maintain detailed records of banquet functions and special events hosted at the organization
• Motivate and support the reception team, fostering a collaborative and inclusive work environment
• Display a proactive approach in identifying and implementing service improvement initiatives
• Adhere to all organizational procedures, standards, and policies
• Perform additional duties that naturally align with the responsibilities of this position
• Diploma in Tourism, Hospitality Management, or equivalent qualification
• Minimum 2 years of relevant experience in a front office, reception, or similar customer-facing role
• Excellent proficiency in English (reading, writing, and oral communication)
• Strong interpersonal and communication skills with the ability to interact professionally with diverse guests
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Solid knowledge of hotel management systems and property management software (PMS)
• Exceptional organizational and time management skills with the ability to multitask effectively
• Strong problem-solving abilities and conflict resolution skills
• Attention to detail and commitment to maintaining accurate records
• Professional demeanor and appearance
• Ability to work flexible hours, including shifts and weekends
• Preferred: Multilingual abilities and basic understanding of local languages (Tamil, Telugu, Kannada)
• Preferred: Experience in a hospitality organization or luxury hotel environment

Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.