Payments Operations Analyst II
Job Description
About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future.Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we've supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We're innovators driven by big ideas, collaboration, and real impact. Here, you'll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what's next
This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model.In-office days will be determined by location and discipline.
ABOUT THE ROLE:
As a Payments Operations Analyst at Bluevine, you will be scaling our payments operations and ensuring that our company is prepared to successfully navigate the unexpected.
WHAT YOU'LL DO:
- Assist with daily processing of payments, ensuring accuracy and timelines of payments processing
- Reconcile payment transactions and ensure proper ledger entries for Bluevine Business Checking and Line of Credit products
- Monitor and resolve payment discrepancies, failures, and exceptions identified by reconciliation
- Research and resolve client inquiries related to inbound and outbound payments on behalf of the Account Management team in a timely manner
- Ensure compliance with internal policies, industry regulations, and payments regulators (i.e. NACHA)
- Identify areas for process optimization and automation to improve efficiency and reduce operational costs
- Support with developing, updating, and documenting standard operating procedures for payment processes
- Limit exposure by ensuring zero defects in our client agreements and supporting documentation
- Act as a point of contact for payment-related queries from internal teams, customers, and partner banks
- Work closely with Customer Success, Finance, and Product teams to resolve payments issues and needs
WHAT WE LOOK FOR:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 1+ years of experience in payment operations, financial services, or a related role
- Strong analytical skills with experience in data analysis and reporting
- Proven experience working collaboratively with cross-functional teams, including finance, IT, and customer success teams
- Excellent communication skills, both written and verbal, with the ability to interact effectively with various stakeholders.
- Excellent group health coverage and life insurance
- Stock options
- Hybrid work model
- Meal allowance
- Transportation assistance (terms and conditions apply)
- Generous paid time off plan, Holidays
- Company-sponsored mental health benefits
- Financial advisory services for both short- and long-term goals
- Learning and development opportunities to support career growth
- Community-based volunteering opportunities