Operations Executive- Travel Operations
Job Description
Job Code: ETMJD016Company Name: Ethics Travel Management Pvt. Ltd.
Position : Sr. Exe Ops, CS, Recon & Sup-Pay
Department: Holidays Operations
Business Vertical: Holidays & Experiences
Experience: 04-05 Yrs.
Job location: Gurgaon
Shift Timings: General
Salary: Best to Industry
Industry: Travel & Tourism
Requirement: 1
About us
Keep Discovering!
We are on a journey to establish and transform your travel into an experiential one. Ethics Travel Management Pvt. Ltd. (eTravelMitra) is more than just a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.
Ethics Travel Management Pvt. Ltd. (eTravelMitra) is a substantial travel portal designed to provide a piece of Home to Home travel services and an exceptional travel guide that helps travelers to create an experiential trip.
We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world.1 Ethics Travel Management Pvt. Ltd. (eTravelMitra) covers over 500+ destinations and over 10000+ activities within India.
Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.
No matter where you are traveling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing, Ethics Travel Management Pvt.Ltd. (eTravelMitra) is your guide.
Key Responsibilities
vEnd-to-end travel management Ticketing, confirmation, cancellation, invoicing
vManaging Corporate accounts & MICE movement
vEvaluate the complete development of Ops. function considering its contribution to the achievement of business goals
vConsistently follow Travel guidelines
vEnsure customer satisfaction is measured through provided tools and goals are met & implementing plans for continuous improvement
vWork as the primary alliance between the Supplier and Operation
vCreate a positive work environment
vEnsure on-time suppliers (Hotel's Transporters, Activities provider) confirmations & payments by coordinating with the requirement stakeholders
vStrong understanding of client (B2C, B2B, Corporate, MICE) policies and processes, determining the impact on the operation team as changes are implemented
vStrong understanding and accuracy provide direction on a large range of travel
vMaintain and seek expansion of current knowledge of various industries or products (Travel Management, Account Management, Contact Centre Operations, etc.)
vAssist the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
vEnsuring optimum utilization of agents with reference to their productivity and efficiency.
vCoordinating with the training and quality team for the individual's performance improvement.
vParticipating in internal & external calibration sessions with Quality/Operations.
vWilling to work in rotational shifts with rotational week Off's.
vCoordinating with different departments to resolve the escalation cases via Call, Email, Chat, social media, and Forums
vFollow up with the technology/NOC team for resolving pending bugs/PRMs
Desired Skills Requirements
vIATA Certified
vAbility to multitask effectively
vStrong written and verbal communication skills (English & Hindi preferred).
vAbility to perform repetitive tasks with a high degree of accuracy
vComfortable working independently with minimal supervision
vAny Bachelor's degree or diploma
vExperience: 1-5 years in flight ticketing & reservations.vKnowledge of GDS: Amadeus, Galileo, Sabre (any one or multiple).
vUnderstanding of Airline Fare Rules & Policies.
vAbility to work under pressure & meet deadlines.
Services by ETM
Travel Booking Assistance
(Domestic & International).
Flight Ticket Booking
(Group & Individual.)
Customized package tours
Transport arrangement
(Road & water)
Adventure & Leisure activities
Destination Marketing
B2B supply (Travel Services)
Experimental tours & programs
MICE
Medical tourism
Corporate Travel arrangements
Sustainable development projects
Local stakeholders
Development programs
Community development Initiatives
Hotel acquisitions & merging
Hospitality consultants
Offerings by ETM
vPositive Company Culture
vEmployee Assistance Programs
vEmployee Recognition and Rewards
vPaid Time Off
vProfessional Development Opportunities
vFlexible Work Arrangements
vComprehensive Benefits Package
vCompetitive Salary
vlucrative incentives