Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE

Job Description

Location Name: Pune Corporate Office - Weikfield

Job Purpose

This position is open with Bajaj Finance ltd.

Duties And Responsibilities

Duties and Responsibilities:

• Planning
• Coordination with business stakeholders to understand their problems and pain points.
• Understand any process changes that are being initiated. Detail out the needs and expectations for fixing, enhancing and improving collections systems and applications.
• Identify and align with business on projects/ initiatives for driving efficiency and effectiveness of collections systems and applications.
• Propose new solutions and capabilities to be implemented. Align with business team and get approvals.
• System Management & Enhancements
• Monitor and review existing applications and systems. Identify issues and concerns. Seek additional feedback from field teams. Work with IT team and Collections teams to address and resolve.
• Apart from the high priority projects identified in the AOP, regularly communicate with various teams to understand other BAU/ ad-hoc requirements and drive system changes for the same.
• Identify risks and create business continuity plans for key processes.
• Work with various business stakeholders to detail out the requirements for changes in IT systems. Collate, analyse and Create the Business Requirements Document (BRD).
• In collaboration with the IT team, explore and assess available solutions in the market. Conduct PoC for existing solutions. Also explore options to build the solutions in-house/ through a technology vendor.
• Partner with the IT team to conduct cost-benefit analysis of various options and budgeting. Discuss with business and get approval.
• Discuss technical feasibility and compatibility of solution with IT team. Work with concerned stakeholders to close commercial negotiations and finalise.
• Drive program management of technology development. Track and report milestones. Provide clarity to development team on specific queries/ areas. Escalate any issues and drive resolution.
• Work with team to do functional and user acceptance testing of the new/ reworked systems. Partner with the IT team to address any bugs or issues and productionise. Ensure production sanity by implementing with a control group.
• Make other COE teams aware of new solutions; ensure seamless integration of processes and systems.
• Create training documents and other material to educate users about the new/ reworked systems. Go live with user training. Where required (in case of significant changes), conduct training sessions.
• Drive and monitor change management for new/ reworked systems.
• Support other teams and provide technical expertise consulting on any new policies or process changes that are being introduced.
• Team Management:
• Participate in selection process to identify the right talent for positions within the team
• Determine individual training needs and development plans to build expertise and enhance skills in the team
• Set objectives, conduct reviews and close appraisal processes for the team as per timelines

Required Qualifications And Experience

• - A minimum of about 8 years experience in same field and overall 5 years of experience
• Post graduate from a reputed Institute
• Strong knowledge of collections and Workflow and System Management
• Prior experience of work in Systems domain & User Management
• Strong team management skills and performance drive abilities in diverse environment
• Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience
• Experience of IT / Project management will be advantage
• Interest and passion to work with highly aggressive team