Mega Walkin Drive for RCM Team Lead - US Healthcare Medical Billing Team Lead - Chennai

Job Description

Walk -in drive at HCLTech for RCM Voice Team Lead/Senior Team Lead (US Healthcare Medical Billing Team Lead) - Chennai on 22nd May

Date: 22nd May'2026

Time: 9:00 AM to 12:00 PM

Venue: ETA 3, Sandiya Infocity, near AGS, Navalur.

Chennai, Tamil Nadu 600097

Shift: US Shift (Night Shift)

Designation - Team Lead/Senior Team Lead

RESPONSIBILITIES:

• Responsible for the day-to-day management of 7 – 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Assist with attendance documentation, weekly timesheet validation and schedule adherence.
• Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
• Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
• Timely response to mails

• Microsoft Office (Excel and PPT Preferred)
• High proficiency in communication (Written and spoken)
• Focuses on delivering a positive customer experience
• Proven leadership experience. Should be a team player.

• Bachelor's degree in any stream and progressive work experience in Healthcare RCM
• 5-8 years of overall experience

Note:

• Looking for candidate with an immediate to 45-day notice period.
• Candidates must have complete set of relieving/Experience letters from all previous employers

Interested candidates, kindly register below link HCLTech Hiring RCM Team Lead/ Senior Team Lead - Health Care – Virtual Interview – Fill out form or share your profile to [Confidential Information] with below given details.