Delivery Operations Associate Manager
Designation: Delivery Operations Associate Manager
Qualifications:Any GraduationYears of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Regional Manager of Collections will be entrusted with the comprehensive management of the regional Collections processes. Their key responsibilities will include ensuring all performance metrics are consistently met and promptly addressing any arising issues.They will play a pivotal role in maintaining the efficiency and effectiveness of our collection s operations.
Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue.This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction")
Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Bachelor’s degree required
Minimum of 7 years Experience in Finance & Accounting (OTC) process and minimum of 5 years of team / people management experience.Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices
Strong interpersonal skills, with the ability to build and maintain positive relationships with clients, Team and colleagues.
Ability to handle sensitive, confidential information
Client interaction skills.Fluent English skills including Oral and Business Writing
Attention to details
Ability to solve urgent matters and work under pressure
Excellent interpersonal and communication skills
Strong commitment to working with teams
Providing excellent customer service
Ability to work in a multicultural and diverse environment
A natural ability to adapt to change
Client industry experience a plus
Experience with communications and people management
Experience working with a large technology company
Roles and Responsibilities: •Agreements with client.
Supervise the daily operation of collections process.Set team performance expectations, reinforcing goals, implement continuous improvement initiatives to streamline processes, and strengthen controls to achieve Business goals.
Responsible for productivity, team volume management, leave planning, business continuity and succession planning
Support team to function in a hybrid physical-virtual and multi-cultural environment
Forecast and maintain a staffing plan and consistently manage operational risk at process level
Provide direction and managerial oversight for all activities within one’s functional area
Perform operational processes so that they run smoothly and conform with defined SLAs and targets
People developer, build up team succession and keep the delivery continuously.
Act as a clear escalation route to the client for service-related issues and facilitate resolution of issues. Perform RCAs analysis.
Support Ad Hoc contractual projects for the client in line with the nominated project team.
Working closely with Global Collections Manager to ensure gaps are identified and closed with client agreement.
Manage process documentation so that it is accurate and up-to-date; follow up and track changes.
Manage compliance with internal control requirements