Quality Analyst
Job Description
What You Will Do:
Perform quality audits of fraud investigations, including BAU cases, alert reviews, and escalations
Evaluate accuracy of decisions (true positive / false positive / insufficient evidence)
Review blockchain tracing quality using tools like Chainalysis, TRM Labs, and Elliptic
Provide structured feedback to investigators on gaps and improvement areas
Assess frontline fraud monitoring performance, including alert handling and queue management
Audit BAU investigations for completeness, accuracy, and adherence to SOPs
Ensure investigators follow correct workflows for wallet checks, transaction reviews, and risk scoring
Identify recurring errors and operational inefficiencies
Review triage decisions to ensure correct prioritization of fraud alerts
Validate escalation quality for high-risk and complex cases
Assess effectiveness of rapid response actions (account freezes, blocking, wallet flagging)
Ensure critical incidents are handled within SLA and policy guidelines
Partner with fraud operations, risk, and compliance teams to improve case quality
Support investigators with guidance on complex or ambiguous cases
Act as a subject matter expert (SME) for QA-related queries
Contribute to training sessions and knowledge sharing
Ensure investigations meet AML/KYC and regulatory standards
Review SAR documentation quality and completeness
Support internal/external audits by providing QA insights and reports
Maintain documentation aligned with compliance requirements
Track QA metrics (accuracy, error rates, SLA adherence)
Identify fraud trends, investigator gaps, and process issues
Recommend improvements to detection rules, SOPs, and workflows
Create dashboards and reports for leadership review
What You Will Need:
7+ years in fraud investigations, AML, or crypto risk operations
Prior experience in Quality Assurance / Quality Control (QA/QC) within fraud or financial crime
Strong exposure to frontline monitoring, BAU investigations, triage, and escalation workflows
Experience with blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
Understanding of crypto ecosystems (Bitcoin, Ethereum, DeFi, wallets)
Familiarity with QA frameworks, audit methodologies, and case review tools
Data analysis skills (Excel, SQL preferred)
Strong attention to detail and critical thinking
Ability to identify patterns, root causes, and process gaps
Strong feedback and coaching skills
Excellent documentation and reporting abilities
What Would Be Nice To Have:
Experience in FinTech / Crypto exchanges / Payment gateways
Must have a bachelor's degree in any stream from a recognized university
Certified Fraud Examiner (CFE)
CAMS (Certified Anti-Money Laundering Specialist)
Lean Six Sigma (Quality/Process Improvement)
Blockchain certifications (e.g., Chainalysis)