Customer Interaction via a Semi Voice Executive
GS Infotech Chennai Full-time ₹15,000/year
Customer Interaction via a Semi Voice Executive Job Description Duties/: Hybrid client Support/: Handle a combination of written correspondence /(email and chat/) and incoming and outgoing calls to address client questions. Verification & Validation/: Before processing requests, make quick "outbound" calls to clients to confirm appointments, confirm transaction details, or validate account information.
Backend Documentation/: To guarantee a clear paper trail, accurately update the CRM system with the call notes and send follow/-up emails. Issue Troubleshooting/: Use internal tools to analyze customer problems and determine whether a thorough written step/-by/-step guide or a brief audio explanation are needed.
SLA & TAT Management/: Strike a balance between the accuracy and "Turnaround Time" needed for back/-office data processing and the "Average Handle Time" for calls. Inbound Query Handling/: Answer calls during busy times or for complicated escalations that cannot be effectively handled via email or chat.
Focus Skills/: The capacity to smoothly transition between a formal "voice" tone and a structured "written" style. Listening and taking notes/: The ability to accurately type notes into the system while simultaneously paying attention to a customer's verbal signals.
Typing Proficiency/: At least 30 to 35 words per minute with great accuracy. Problem/-Solving/: The capacity to act quickly during a call while retaining the patience needed for thorough data entry. Apply now to become an integral part of our growing team/!
Backend Documentation/: To guarantee a clear paper trail, accurately update the CRM system with the call notes and send follow/-up emails. Issue Troubleshooting/: Use internal tools to analyze customer problems and determine whether a thorough written step/-by/-step guide or a brief audio explanation are needed.
SLA & TAT Management/: Strike a balance between the accuracy and "Turnaround Time" needed for back/-office data processing and the "Average Handle Time" for calls. Inbound Query Handling/: Answer calls during busy times or for complicated escalations that cannot be effectively handled via email or chat.
Focus Skills/: The capacity to smoothly transition between a formal "voice" tone and a structured "written" style. Listening and taking notes/: The ability to accurately type notes into the system while simultaneously paying attention to a customer's verbal signals.
Typing Proficiency/: At least 30 to 35 words per minute with great accuracy. Problem/-Solving/: The capacity to act quickly during a call while retaining the patience needed for thorough data entry. Apply now to become an integral part of our growing team/!
With Regards, HR /- Maria
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