RPM - Network Engineer L1

apartmentIndovision Services placeChennai calendar_month 

Job Description

Roles and Responsibilities:

  • Single point of contact for any nationwide escalation.
  • Single point of contact for any information sought by bank.
  • Ensure committed delivery on the project rollout front.
  • Ensure committed delivery on the network uptime front.
  • Ensure smooth achievement of project timelines.
  • Ensure compliance of the Contract and SLAs through supervising the performance of other personnel of the Bidder involved in service deliveries etc.
  • Managing/Supervising timely resolution of escalations/tickets via Circle level Project Managers and Bidders NOC.
  • Monitor all allotted branches links with due diligence and take follow-up with their backend
team for immediate restoration of all such downlinks as per the SLA uptime.
  • Contact branches end users to understand the problem while identifying fault.
  • Allocate the down-call to all concerned Zonal engineers for immediate action.

Requirements

Core competencies, knowledge, and experience:

  • Responsible for all technical issues concerning the network.
  • Point of contact for all technical queries and fault resolution.
  • Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime.
  • To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials.
  • Coordinate with concerned ZO/branch for smooth new link commissioning
  • Coordinate with bank NSI for restoration of existing links and configuration of new links on Router.
  • Maintain database of network provided by concerned bidder.
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