Front Office Executive

Job Description

Position: Front Office Executive (FOE)

About the Role:

As the Front Office Executive, you will be the face of the institution, creating a warm, professional, and welcoming environment for parents, students, and visitors. This role demands excellent interpersonal skills, a refined personality, and the ability to manage front office operations with efficiency and grace.

Key Responsibilities:

• Welcome parents, students, and visitors with a high level of professionalism and courtesy
• Ensure a seamless and positive front office experience aligned with the school's brand standards

• Handle all incoming calls, emails, and walk-in enquiries effectively
• Provide accurate and articulate information regarding admissions, school programs, and policies

• Support the admissions process by managing enquiries and scheduling appointments
• Maintain regular follow-ups with prospective parents to enhance conversion

• Maintain visitor logs, records, and front office documentation
• Manage courier services, dispatch records, and reception area upkeep

• Act as a bridge between parents and internal departments
• Coordinate meetings and appointments for school leadership

Candidate Profile:

• Graduate with minimum 4 years of relevant experience (preferably in education or service industry)
• Excellent verbal and written communication skills
• Well-groomed, presentable, and confident personality
• Proficient in MS Office and basic administrative tools

Key Competencies:

• Exceptional customer service orientation
• Strong organizational and multitasking abilities
• Attention to detail with a proactive approach
• Ability to handle sensitive situations with discretion and professionalism