RIS ServiceNow Solution Architect Manager
About the Role
We are looking for a seasoned ServiceNow Solution Architect to join our Digital Core ServiceNow Solutioning team. In this role, candidate will own end-to-end solutioning for complex ServiceNow engagements. Successful candidate will work closely with business stakeholders, delivery leads, and technical teams to architect scalable, platform-aligned solutions that drive measurable business value.
Key Responsibilities
Lead solution design and architecture for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps, and/or App Engine modules (not limited to these modules. The scope should cover entire ServiceNow platform)Translate complex business requirements into scalable, best-practice ServiceNow architectures and technical blueprints.
Drive pre-sales and solutioning activities including RFP responses, effort estimation, solution proposals and client presentations.
Act as the technical authority in client workshops, ensuring alignment between business outcomes and platform capabilities.
Define integration patterns, data models and governance frameworks in collaboration with enterprise architects and delivery teams.
Conduct solution reviews and architecture assessments; identify risks, technical debt and optimization opportunities.
Participate in client orals and visits to showcase our capabilities & solutionsGuide and mentor delivery squads on platform best practices, ServiceNow development standards and upgrade readiness.
Stay current with ServiceNow platform roadmap, new product releases and emerging capabilities; bring proactive recommendations to clients.
Required Qualifications
8–10 (Associate Manager) and 11-14 (Manager) years of overall IT experience with a minimum of 5 years in ServiceNow architecture, implementation and solutioning roles.Demonstrated expertise in at least two ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or Creator/App Engine).
Strong command of ServiceNow platform fundamentals: Flow Designer, Service Catalog, CMDB, Integrations (REST/SOAP/MID), ACLs, and Scripting (Server/Client).
Proven experience leading solution workshops, architecture reviews and stakeholder-facing technical discussions.
Hands-on experience with ServiceNow integrations using tools such as IntegrationHub, Dell Boomi, MuleSoft or similar middleware.
Active ServiceNow certifications — CIS in at least two modules; CTA or CSA designations preferred.
Familiarity with ITIL v4, Agile/SAFe delivery methodologies and enterprise architecture frameworks (TOGAF is a plus).
Preferred Qualifications
Experience with ServiceNow App Engine, Automation Engine, or AI/ML-driven features (Predictive Intelligence, Virtual Agent).Prior consulting or advisory experience in a Big 4, SI or product-led organization.
Exposure to multi-instance or enterprise-scale ServiceNow environments with complex org structures.
Familiarity with cloud-native architectures (AWS, Azure, GCP) in the context of ServiceNow deployments.
Soft Skills & Leadership Attributes
Executive presence with the ability to communicate complex technical concepts clearly to non-technical stakeholders and C-suite audiences.Strong consultative mindset — ability to listen, understand business pain points and translate them into platform-led solutions.
Collaborative team player who can influence without authority across cross-functional delivery teams.
Structured problem-solver with a bias for action; comfortable navigating ambiguity in fast-paced environments.
Ownership mentality — takes accountability for solution quality, delivery outcomes and client satisfaction.
Excellent written and verbal communication skills; adept at creating solution documents, architecture decks, and executive summaries.
Intellectual curiosity and a continuous learning mindset, particularly around ServiceNow platform evolution and enterprise technology trends.