Delivery Manager (Recruitment)

Job Description

Why TrueBlue

With a bold vision to shape the future of work and grow through innovation and strategic acquisitions, TrueBlue offers the scale, stability, and purpose to build a meaningful, long-term career.

About the role

As a Manager – Client Delivery within our RPO organization, your focus is simple but critical: delivering recruiting excellence. You'll lead and develop a team of recruiters while partnering closely with clients to fill open requisitions efficiently, accurately, and at scale.

This role sits at the intersection of client partnership, team leadership, data-driven delivery, and operational governance. You'll support day-to-day business operations while contributing to executive reporting, compliance, quality initiatives, and strategic projects across global delivery teams.

What you'll do

• Act as a trusted partner to client teams, supporting day-to-day recruitment delivery and operational needs
• Respond promptly and effectively to client inquiries, concerns, and requests
• Maintain high levels of client satisfaction by proactively identifying risks and improvement opportunities
• Provide trend-based insights on hiring volume, performance, and issue resolution
• Collaborate with client stakeholders, executive leadership, and internal teams across geographies

• Lead, coach, and develop a team of recruiters focused on meeting hiring goals and SLAs.
• Hold teams accountable to performance metrics, service levels, and quality standards.
• Foster a positive, supportive leadership style while driving results and continuous improvement.
• Build strong sourcing and client partnership capabilities within the team.
• Celebrate performance wins and goal achievement.

• Support business operations including global governance, compliance, quality assurance, and business continuity initiatives
• Contribute to strategic projects that improve delivery efficiency and client outcomes
• Ensure adherence to recruitment best practices and end-to-end TA processes

• Deliver clear, insightful reporting to clients and leadership using data and visuals
• Translate performance data into meaningful stories that highlight risks, trends, and successes
• Contribute to monthly and quarterly business reviews
• Work extensively with Excel (pivot tables, VLOOKUPs, dashboards, graphs, slicers)
• Leverage ATS, CRM, and enterprise analytics tools to track and analyze performance

• Proven experience in Talent Acquisition or RPO delivery
• Demonstrated success leading recruitment teams and managing performance against SLAs
• Strong understanding of end-to-end recruitment processes and best practices
• Ability to collaborate cross-functionally and resolve issues diplomatically
• Experience presenting insights and recommendations to leadership
• Strong data management and reporting skills, including Excel and ATS platforms
• Excellent written and verbal communication skills, including presentation delivery

• Leadership impact: Direct influence on team performance and client success
• Client exposure: Work closely with enterprise clients and senior stakeholders
• Data-driven role: Use insights to shape decisions and outcomes
• Growth environment: Be part of an entrepreneurial, fast-paced organization
• Purpose-led work: Help connect people to work while improving hiring outcomes