Service Quality Leader

Job Description

The Opportunity

Service Quality lead shall ensure company services meet or exceed customer expectations by developing quality control procedures, auditing processes, and analysing performance data.

• Define, document, and implement quality standards, policies, and procedures for services. Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.
• Train and mentor staff on quality processes, service standards, and customer experience best practices.
• Influence the quality assurance framework across Service units, driving initiatives that support and demonstrate consistent compliance with the highest standards.
• Drive initiatives that enhance skills, knowledge, and competencies across service units ensuring our services meet the highest standards and are delivered consistently by our service units.
• Identify gaps, conduct root cause analysis, and lead initiatives to eliminate defects and improve service delivery.
• Act as a liaison with Service units / internal departments to resolve quality issues and align on service goals.
• Conduct regular audits of service processes to ensure compliance with internal standards, legal requirements, and industry codes.
• Generate quality reports ensure adherence to regulatory requirements.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold a bachelor's degree in Engineering (Electrical /Mechanical).
• You should have 10-15 years in quality control, service management, or a related role.
• Experience in Quality roles and exposure to Customer complaints handling and Service handling process.
• Should be certified lead auditor in QMS. Should have experience in leading audit in factories / business units.
• Proven experience in having setup QMS in an organization from very basic stage to advanced level.
• Strong background in quality management and exceptional leadership abilities.
• Good communication skills.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.