Customer Success - Implementation Specialist
Job Description
About Leegality:
Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy and secure way.
We have multiple products across 2 categories:
Document Infrastructure:
Products that help businesses build paperless processes at scale:
- Document Execution Workflow: A unified platform for businesses to digitally execute (eSign, eStamp, Template Pre-fill, Document Fraud Prevention etc.) agreements, forms and other documents in a compliant way. Currently in use by 2000+ Indian businesses from giants like HDFC and SBI Cards to high-growth disruptors like goDigit and Cars24.
- Contract Management: An AI-powered platform for businesses to quickly review, negotiate and take action on contracts
- Signstation: A simple platform for businesses to digitally sign simple documents like invoices, policies and letters in a cost effective manner
Consent Infrastructure:
- Consentin: An end-to-end DPDP and Privacy compliance platform for Indian businesses
- Consentin Lens: A data discovery platform for businesses to identify the personal data they collect and store.
If you're interested in building mission critical software that operates at population scale (75 million + Indians have signed at least one document through Leegality) then join Leegality.
Curious about our impact Explore our customer success stories: leegality.com/case-studies
Our Culture
At Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate — not just values on paper. Our team rated us an incredible 97 eNPS for FY 2023–24 — the highest among 175+ startups surveyed.
We focus deeply on helping our people grow and stay motivated. Some of the perks you'll enjoy:
- Flexible working hours
- Hybrid work setup
- Bi-annual performance appraisals
- A culture that rewards initiative, curiosity, and impact
If you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality.
Location: GGN/MUM/BGL(Hybrid)
Responsibilities:
- Act as a techno-functional subject matter expert to map the client's document journeys to a digital workflow, ensuring a seamless setup of Leegality's Document Infrastructure.
- Own the technical onboarding process for clients, managing timelines and drive go-live with the shortest possible Time-to-Value (TTV).
- Engage with clients to identify usage gaps and recommend best practices or advanced features to increase product adoption and stickiness.
- Use data and proactively identify risks and provide recommendations to ensure long-term success.
- Serve as the Voice of the Customer by collaborating with Product and Engineering teams to share feedback and influence the roadmap based on implementation hurdles.
- Train client stakeholders to use the platform independently while maintaining the relationship to support future renewals and account growth.
Requirements:
- Graduate/Post-graduate with a degree in Business, Engineering, or a related field.
- Exceptional communication and presentation skills, with a focus on empathy and proactive problem-solving.
- Understanding of SaaS would be preferred.
- Understanding of BFSI would be preferred.
- Basic understanding of APIs would be preferred
- Good in MS Excel, Word and Power-point.
- Key behavioural traits: Agility, Analytical, Pleasantly Persistent.
- Fluency in English is a must.
- Fluency in Hindi is preferable
Recruitment Process:
- Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience.
- You will be contacted via email with the next steps upon being shortlisted.
- The process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team.
- Final selection and CTC will be based on your overall performance and experience.
Apply directly through our career page: https://careers.leegality.com/jobs/Careers
For more information about us please visit our:
Website: https://www.leegality.com/
LinkedIn: https://www.linkedin.com/company/leegality/
Our Company and Culture: https://www.leegality.com/culture
Leegality's Privacy Notice: https://www.leegality.com/employee-privacy-notice
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Requirements