Software Engineer (III) - Core Engineer II

Job Description

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet

Work Type: Hybrid (4 Days work From Office)

• ServiceNow Developer (ITSM)
• We are seeking a skilled ServiceNow Developer to design, configure, and maintain our IT Service Management (ITSM) platform.
• In this role, you will build and optimize technical solutions that streamline IT workflows, improve service delivery, and support our organization's operational efficiency.

• Module Configuration: Configure and customize core ServiceNow ITSM modules, specifically Request (REQ), Incident (INC), Major Incident (MIM), Problem (PRB), and Change Management (CHG).
• Platform Development: Design, build, and maintain forms, record producers, business rules, UI policies, client scripts, and complex workflows (using Workflow Editor and Flow Designer).
• Requirement Gathering: Collaborate with stakeholders to translate business processes and requirements into robust, scalable technical configurations.
• Support & Maintenance: Assist with platform upgrades, troubleshoot technical issues, and ensure platform stability and adherence to ServiceNow best practices.

• Proven hands-on experience as a ServiceNow Developer, with deep technical and functional knowledge of the ITSM suite.
• Strong expertise in configuring forms, record producers, business rules, and workflows.
• Broad understanding of ITIL processes and ITSM frameworks. ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.

• Software Development ServiceNow development for ITSM process

• DevOps

• Engineer II Exp.: Practitioner: 1 coding language or framework.
• 4+ years in IT; 3+ years in development

• Knowledge of scripting, experience with JIRA

• Bachelor's Degree

TekWissen® Group is an equal opportunity employer supporting workforce diversity.