Sr Lead - Service Delivery & Management

Job Description

• Responsible for managing customer project deliveries in Hybrid Network Services domain. This involves planning, collaborating with multiple stakeholders and reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

• Bachelors Degree in engineering or equivalent qualification
• 4-7 years in program management or related experience

• Reporting, proposal writing, and budget planning
• Good knowledge of programme and project management methods
• Risk assessment, time management
• Troubleshooting experience of Network, Equipment, and systems
• Capacity utilization management
• Hands-on with technical aspects, having a good understanding of IT and networking systems, infrastructure, and emerging technologies.

1. Manage initiation, scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates.
2. Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Engineering team and analyze internal technical capability to delivery solution.
3. Develop project plans and schedules, and track progress against established metrics.
4. Support in managing project budgets and ensure that projects are completed within budgetary constraints.
5. Identify and manage project risks and issues and develop mitigation strategies.
6. Conduct periodic meetings with customers, stakeholders, vendors to discuss issues and related action items.
7. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
8. Plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product or service.
9. Drive technical deployment planning and implementation including installation of operating system, network configuration etc. and monitor implementation success.
10. Ensure that projects are completed on time, within budget, and to the satisfaction of the customers.
11. Drive continuous improvement in project management processes and methodologies.
12. Ensure response is given to customer queries in a timely manner.