Order to Cash Operations Analyst-Voice
Accenture Pune
Skill required: Order to Cash - Billing Processing
Years of Experience:4 to 5 years
Order to Cash is the complete process from receiving a customer call & SNOW tickets for contract & Billing related queries and resolution the same by gathering information and details by collaborating with billing, sales and other teams.
Effectively managing customer queries, good communication skill, ability to comprehend queries and provide resolution with expertise to collaborate and gather information from across the teams.
What are we looking for? Good communication skills, ability to manage queries for US clients.
Good domain expertise of billing and contract.
Experience for managing queries via SNOW
Collaborative approach
Problem solving skills
Good communication skills.
Problem solving approach
Good billing and contract expertise
Designation: Order to Cash Operations Analyst
Qualifications:BComYears of Experience:4 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be responsible to handle US customer queries for contract and billing related queries via SNOW and voice calls.Order to Cash is the complete process from receiving a customer call & SNOW tickets for contract & Billing related queries and resolution the same by gathering information and details by collaborating with billing, sales and other teams.
Effectively managing customer queries, good communication skill, ability to comprehend queries and provide resolution with expertise to collaborate and gather information from across the teams.
What are we looking for? Good communication skills, ability to manage queries for US clients.
Good domain expertise of billing and contract.
Experience for managing queries via SNOW
Collaborative approach
Problem solving skills
Good communication skills.
Problem solving approach
Good billing and contract expertise
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
AccenturePune
Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading...
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