Delivery Operations Associate Manager
Designation: Delivery Operations Associate Manager
Qualifications:Any GraduationYears of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
Regular touch points (weekly/monthly) with market brand and Engagement leads, as well at a more strategic level (e.g. quarterly) to support and provide input on the overall local brand strategy plan. End-to-end orchestration to ensure delivery of campaigns including localization of global templates.Extracting relevant assets from Library and providing them to LOC brand and MCM leads for consideration. Driving service adoption, local insights, MCM expertise & best practice guidance. Translating analytics and performance reports into meaningful recommendations to optimize campaigns “on-the-fly” as well as input into future campaign strategies
Ensures translation of assets to local markets and completion of campaigns briefing document
Coordination touchpoint with strategic and print agencies, as well as with medical and regulatory for reviews
Creates and maintains a close business relationship with the local client marketing lead and team, including regular travel to client site in for business meetings
Works with a LOC brand teams for prioritization & adaptation when priorities change
Interfaces with offshore Digital Project Managers who manage actual execution to ensure correct priority and service levels for the local market
Ensures service reports and campaign reports delivered on time to local market client
Facilitate service introduction & change confirmation focusing on local market opportunities
Governance management to provide scheduling, management reporting inputs and action tracking
What are we looking for? Knowledge of Pharma industry and marketing in highly regulated environments
Multi-channel Digital Marketing experience
Ability to understand and translate marketing analytics reports
Platform experience (especially AEM, Adobe Campaign)
Marketing Account Management experience (client-facing)
In-depth understanding of Digital Delivery processes, digital tactics and capabilities
Knowledge of global, regional and local digital objectives and strategy
Connected across Digital Delivery teams and stakeholder groups
Awareness of digital trends
Cultural awareness and international experience
Recommended:
Relationship management?
Communications & Executive Reporting
Digital Project Delivery (Web, Social, Mobile)
Digital Analytics?
Digital Strategy?
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems
- Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person requires understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor or team leads
- Generally interacts with peers and/or management levels at a client and/or within Accenture
- The person should require minimal guidance when determining methods and procedures on new assignments
- Decisions often impact the team in which they reside and occasionally impact other teams
- Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts