Voice\-Based Customer Service Professionals Wanted
GS Infotech Chennai Full-time ₹15,000/year
Voice/-Based Customer Service Professionals Wanted Job Description Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: 8th, 10th, 12th or Above Location/: In And Around Chennai Your Duties/: Real/-Time client Issue Resolution/: Handle end/-to/-end troubleshooting loops for product malfunctions, account problems, delivery delays, or service inquiries while professionally answering incoming client calls.
Active Listening & Need Diagnosis/: Pay close attention to customer concerns, precisely identify the main problems, and offer concise, detailed answers without depending on inflexible scripts. Ticket Documentation & CRM Logging/: Track issue categories, resolutions, and pending escalation notes in real/-time by entering detailed information about each customer encounter into the Customer Relationship Management /(CRM/) or ticketing system.
Meet or surpass daily operational key performance indicators /(KPIs/), such as Average Handling Time /(AHT/), First Call Resolution /(FCR/), Customer Satisfaction Scores /(CSAT/), and Net Promoter Scores /(NPS/), in order to adhere to the Service Level Agreement /(SLA/).
Cross/-Functional Escalation Tracking/: Easily forward complicated technical or financial issues to tier/-2 backend specialized support units while retaining total control over the communication channel until the problem is resolved. Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: We invite you to apply and explore this exciting opportunity/!
Active Listening & Need Diagnosis/: Pay close attention to customer concerns, precisely identify the main problems, and offer concise, detailed answers without depending on inflexible scripts. Ticket Documentation & CRM Logging/: Track issue categories, resolutions, and pending escalation notes in real/-time by entering detailed information about each customer encounter into the Customer Relationship Management /(CRM/) or ticketing system.
Meet or surpass daily operational key performance indicators /(KPIs/), such as Average Handling Time /(AHT/), First Call Resolution /(FCR/), Customer Satisfaction Scores /(CSAT/), and Net Promoter Scores /(NPS/), in order to adhere to the Service Level Agreement /(SLA/).
Cross/-Functional Escalation Tracking/: Easily forward complicated technical or financial issues to tier/-2 backend specialized support units while retaining total control over the communication channel until the problem is resolved. Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: We invite you to apply and explore this exciting opportunity/!
Warm Regards, HR /- Maria
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