Tele Caller - Rotational Shift (Male Candidates)
GTPL Kolkata Cable & Broadband Pariseva Limited Kolkata
Job Description
Hiring: Customer Care Executive Voice Process -BengaliLocation: Kolkata
Experience: 0 3Years
Qualification: Graduate / Undergraduate
Industry: Telecom / Broadband / MSO
Key Responsibilities- Handle incoming customer calls within SLA timelines
- Resolve customer queries, complaints, and service requests efficiently
- Maintain Average Handling Time (AHT) and After Call Work (ACW) targets
- Ensure adherence to shift schedules, login hours, and break timings
- Follow all process updates and report issues in real time
- Maintain high standards of call quality, professionalism, and empathy
- Raise and manage service requests/dockets through system, calls, or emails
Salary - 1 LACS to 1.68 LACS Per Annum.
Education : 10th and above.Location: Bidhannagar, Kolkata Head Office
Work Conditions- Rotational shifts and week-offs
- Role requires strict adherence to schedules and operational timelines
- Candidates should be comfortable with extended working hours if required
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