Customer Contact Comms Associate - Voice
Accenture Mumbai
Skill required: Omnichannel - Customer Communications
Years of Experience:1 to 3 years
Designation: Customer Contact Comms Associate
Qualifications:Any GraduationYears of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Customer Support vertical and help us in managing-resolving customers query. Customer communications are interactions between customers and business using various channels spanning digital and in person touchpoints.Customer communications can happen over the phone, via text, over chat, or face to face
- Candidate who is good in voice process with excellent communication skill is what is preferred here
- Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.
- Customer communications can happen over the phone, via text, over chat, or face to face.
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your own team and direct supervisor.
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- The decisions that you make would impact your own work.
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
- Please note that this role may require you to work in rotational shifts
AccentureMumbai
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Analyst-Voice
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Expert
About Accenture
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