Senior Engineer- IP
Cradlepoint Noida
Job Description
Cradlepoint is seeking a talented and dedicated Senior Engineer - IP (Multivendor - Switch & Router) to join our Managed Services department. This critical role directly contributes to our ongoing Cradlepoint Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects, from creation and sustainment to evolution within your domain.
What You Will Do: Key Responsibilities- Actively supervise ITSM Ticket queues to maintain Mean Time To Restore (MTTR).
- Apply strong analytical skills, including logical thinking, problem-solving, and handling assignments.
- Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution actions and other events that customers identify as requiring Root Cause Analysis (RCA).
- Serve as the first point of contact for support of any alarm/event/KPI related issues.
- Ensure monitoring with GCP and Cloud Connect links.
- Maintain close collaboration with the Field Team for all field activities (Hardware failures, Node unreachable, etc.).
- Ensure timely restoration of Services and maintain MTTR for good customer experience & high Service Availability to meet Service Level Agreements (SLA).
- Demonstrate proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engaged by an Incident Manager or MS Automated Service Function.
- Perform node health checks and backups, and troubleshoot any identified deviations.
- Share details for MIR (Major Incident Review) & CSR (Customer Service Request) to respective teams.
- Possess an end-to-end network understanding.
- Education: Degree in Telecommunication Engineering / Computer Science / Computer Engineering.
- Experience: 5-10 years of relevant experience in the IP Domain.
- Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
- Understanding of Switching protocols including VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
- Experience with Cloud, preferably Cloud-Connect or GCP.
- Product/Vendor knowledge on at least two of the following: Ericsson/Nokia/Cisco/Juniper/Huawei/F5.
- Good communication & troubleshooting skills.
EricssonNoida
Job Description
Join our Team
About This Opportunity
We are hiring a Senior NMS/OSS Engineer to manage and support network management systems, primarily Ericsson ENM/ENIQ, along with the associated infrastructure. You will work with cross...
Noida
www.systra.in
Context:
In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations.
CTR...
Landis+GyrNoida
where we manage energy better!
Key Purpose of Role:
We are looking for a Data Engineer with experience in cloud and engineering platform solutions, preferably Google Cloud Platform. We are looking for an experienced data engineer who can apply...