Senior Director - AI Solution & Delivery
Experience: 10–15 years | B2B or Enterprise AI/SaaS
Function: Chief Operating Officer
The Role
As Senior Director of AI Solutions & Delivery, you will lead the team responsible for turning
the Blue Machines platform into successful, repeatable enterprise deployments.
This is a senior ownership role at the intersection of product implementation, solutioning,and delivery execution. You will own customer delivery outcomes end-to-end—while building a
scalable delivery model that protects product integrity and feeds real-world learnings back into
the platform.
This is not a traditional customer success or services role. Success is measured by
time-bound project outcomes, not relationship management. Enterprise trust in voice AI is
built at delivery. This role ensures what we sell is what customers experience—reliably,repeatedly, and at scale.
Requirements
Experience:
Most candidates who succeed in this role have ~10-15 years of experience across product
implementation, delivery, platform, consulting, or enterprise-facing roles. We value recent,relevant experience over total tenure. Specific Voice AI experience not required.
What You’ll Own- End-to-end delivery of enterprise voice AI implementations (scope, timelines, quality,
- Leadership of a multidisciplinary delivery org:
- AI / Delivery Solution Leads (Forward Deployment Experts)
- Solution Architects
- Integration Engineers
- Project / Program Managers
- Solution design and implementation decisions across orchestration, workflows,
- Delivery playbooks, standards, and reusable patterns
- Escalations, trade-offs, and delivery governance for complex customers
- Tight feedback loops from delivery into Product and Engineering
- Strong problem solvers who are comfortable operating in ambiguity and owning
- Some technical and product fluency (AI systems, integrations, platform trade-offs)
- Proven experience being the final owner of complex, customer-facing initiatives
- Instinct to build repeatable systems, not one-off solutions
- Ability to unlearn and adapt—comfortable in fast-moving, GenAI-native environments
What This Role Is / Is Not
This role is:
- Senior, autonomous, and execution-heavy
- Central to customer trust and product evolution
- A blend of delivery leadership, solutioning, and product operations
This role is not:
- Account management or farming
- Pure consulting or SI leadership
- Internal-only engineering management